FSS FAQ

FAQ

GENERAL

What IT services do you offer?

FSS offers a wide range of professional IT services, including cloud services, mobile app development, IoT solutions, HR leasing and IT business solutions. To explore our tailored IT services, head to the services page on our website.

What are the costs involved for IT services?

Costs depend on the scope of the project. We typically estimate our fee based on an hourly rate package, considering scope adjustments and evolving needs. Contact the FSS team at [email protected] for a detailed proposal and quote.

What is the level of expertise in the FSS team?

FSS was established in 2011. After more than a decade in business, serving a growing range of clients across several markets, our professional offering is second to none. With more than 30 employees in the FSS team, we combine essential IT and computing expertise for a full-service professional IT support and development setup.

Can you provide an SLA agreement?

Yes, we can provide an SLA agreement.

TECHNICAL SUPPORT

Do you offer 24/7 support?

From 2022, we are proud to offer all clients 24/7 technological support services.

Who do I contact for tech support?

For tech support issues, contact our technical support team directly at +48 505 304 403 or by email at [email protected].

How can I contact the FSS office?

Contact the head office at +48 790 448 500‬ or email [email protected]. The FSS office opening hours are Monday – Friday 08:00 – 22:00.

WORKING WITH FSS

I’m looking to launch a new product. How long would it take to get us to develop a new product or business app and bring it to market?

How long it takes to bring a new product to market depends entirely on the project’s scope. The scope of complex development projects tends to fluctuate over time, though we always advise on our estimated delivery times at the beginning of every project.

Where can I see examples of your previous projects?

You can browse a selection of our portfolio on the Services page on the FSS website. Head to the individual service pages to see specific examples of our current work in Cloud Services, Mobile App Development, IoT Solutions, IT Business Solutions and HR Leasing. For more information, get in touch with a member of the team at [email protected].

Can you deliver the full scope of technology and professional IT services listed on your website?

Yes! FSS has a team of more than 30 full-time employees, each with a diverse skill set and impressive expertise in their field. We pride ourselves on successfully delivering our clients high-quality, innovative business solutions and IT developments. More questions on the scope of your project? Get in touch with a member of the FSS team at [email protected] or head to our contact page for other contact details.

There will be changing demands throughout our product development. How do you deal with this?

We constantly adjust to changing demands throughout each project as needed, as long as we see they will not affect product security or quality.